Use of Personal Information
We process the personal information, which you provide us when you register with us, book a room with us, check in with us or voluntarily complete customer surveys, provide feedback and participate in competitions. We also collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our service to you.
Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our services.
We will not sell your personal information to third parties and we will only disclose to our own service providers and marketing companies for the purpose of facilitating your stay, or for sending you information pertaining to Luss Estates Companies which we think may be of interest to you. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Luss Estates Ltd. specifies.
Our website uses 'cookie' technology. A cookie encrypts strings of text that a website stores on a users hard drive (but it does not access your hard drive). In order to improve our website, services and build profile information about visits to our website, we may from time to time send you cookies.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our website or access our services, we strongly recommend that your cookies are enabled if you wish to proceed with a booking at any of our hotels.
The type of cookies that we use are referred to as 'session' cookies and 'persistent' cookies. Session cookies are temporary and are automatically deleted once you leave the website. Persistent cookies remain on your computer hard drive until you delete them. Usage of the cookie is in no way linked to any personally identifiable information apart from what you voluntarily provide us in your dealings with Luss Estates Ltd.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As previously mentioned, this will restrict your ability to perform transactions, use certain functions and access certain content on our Website.
We treat the information that you provide to us as confidential information. We work to protect the security of your information during the transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you input. This allows your computer to communicate with our server in a way that is designed to prevent eavesdropping, tampering, or message forgery. You will also know when you are in a secure mode when the padlock or key icon in lower right-hand or left hand corner of the computer screen appears in the locked position. In addition, the first characters of the site address will change from 'http' to 'https' when accessing the server.
Your credit card data is transferred over this secure line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. After your information reaches us, it is stored on a secure server that sits behind firewalls designed to block unauthorised access outside Luss Estates Ltd.
Whilst we take all reasonable steps to protect your personal information, data transmission over the Internet cannot be entirely secure. We therefore cannot guarantee the security of the information you disclose online and the use of our facilities (e.g. email) is at your own risk.
Luss Estates Ltd. will not be liable for any damages or losses suffered directly or indirectly arising out of or in connection with unauthorised access, loss or corruption of personal data which you provide to us on this website unless Luss Estates Ltd. have been found to be negligent.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Luss Estates Companies, or our marketing companies.
Information Requests and Updates
Luss Estates Ltd. will provide you with access to personal data that is held about you. We are very happy to provide this at your request (however there may be a small charge). As we take the issue of data privacy seriously, we will require proof of identity from you prior to disclosing such information.
Changes to this Privacy Statement
Meeting the needs and expectations of our customers has always been our highest priority and that includes protecting your privacy. With advances in technology and legal developments we may need to change this privacy statement. We request that you refer to our website on a regular basis in order to ensure that you are aware of our most current Privacy Statement.